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Note: standard shipping delays may occur with Canada Post due to high volume and extra safety measures.

Shipping

We are currently offering a FREE STANDARD SHIPPING SPECIAL on all orders $29 and over and a shipping flat rate of $5. on orders under $29 within Canada.

Express shipping with 2-3 DAY DELIVERY (business days) is available at a rate of $25 for all destinations in Canada. *Please allow 1 business day to process before shipping.

Express shipping with 2-4 DAY DELIVERY (business days) is available at a rate of $25 for all destinations in the USA. *Please allow 1 business day to process before shipping.

We offer a FLAT RATE of $50 to all international destinations outside of Canada and the USA.

All domestic and International orders are sent via Canada Post from Vancouver, BC unless requested otherwise. Please allow 2-3 business days for your order to be processed and shipped, and expect between 7-14 business days for standard shipping within North America, 8-21 business days for International destinations - sometimes it will arrive sooner.  We as the shipper, are not responsible for customs delays or duties owing into your country.

Retail orders typically ship within 2-3 business days of the order date, however, these times may lengthen when ordering at the time of a launch or sale due to increased volume.

All shipping times are estimates, and not guarantees. Once an order is in the possession of the shipping company, it is out of our hands, and we are unable to make any changes or cancelations.

Please note, smaller packages are sent through regular Small Parcel Post shipping with Canada Post and they do not provide tracking numbers with this serviceIf you need a tracking number, you must upgrade to 'Express Shipping' during checkout.

Backorder/pre-order items 

Items available for backorder/pre-order will have an estimated ship date listed on the product page (i.e.
Shipping March 15!), when selecting the specific style. Please note these dates could vary up to 1 week, and are only estimates. We aim to provide up-to-date information on delivery dates. If your order includes backordered/pre-ordered items, we will ship your entire order together, unless otherwise requested. 

We also offer in-store pickup for orders in Vancouver. Our pickup location is at our Gastown office and shop. Please select ‘PICK UP IN STORE’ in cart and choose a time/date.  Your order will be available to pick up any time after the time slot you choose.

Cancelling or Editing an Order

If you would like to change or cancel an order, please contact us at help@parade.ca asap. We will do our best to make necessary changes, however we cannot make any guarantees - it will depend on whether we can catch the order before it ships.

We are unable to combine orders. If you’d like to combine two orders, please email us to cancel the orders, and then reorder all items together. 

Lost, Damaged, or Stolen Orders

We are proud to partner with Route, a leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the rare case that your order never arrives, you can easily file a claim with Route and receive a replacement or be fully reimbursed. 

By deselecting package protection, Parade Organics is not liable for lost, stolen items, or items damaged while in transit.

*Claims for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.

Order info

All orders are placed & processed via a secure payment gateway.

Inventory Issues

If, for any reason, your selected merchandise is out of stock, we will inform you immediately via email. You will not be charged for any item that is out of stock, and we can remove and refund the item from your order or make a substitution. If we do not hear back from you about your preference within 48 hours, we will remove and refund the out of stock item from your order, and ship the remainder.

If you have any questions regarding your order, please email us at help@parade.ca, and we will be happy to help you.

Wholesale customers

Please see wholesale account for shipping rates & specials.  International customers outside of North America please contact us for quotes.

Wholesale Requests

If you are interested in becoming a Parade sales representative or carrying Parade in your retail store, you can apply at the Wholesale link in the footer of our site, or send an email to grow@parade.ca.

Contact Us

We are available to answer any questions you may have, Monday to Friday, 10am to 5pm (Pacific Standard Time). The fastest way to reach us is by sending us message using our contact form here or via email help@parade.ca. You can also leave a message at at 604.687.7163 with your contact info, and we will get back to you as soon as we can.

Privacy and Security

Your privacy is important to us. We will never sell customer information to other companies or individuals and all credit card information is processed through Shopify and Paypal. All personal information remains confidential and is used for internal purposes only. All online orders are placed & processed via a secure site.

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