Shipping – Parade

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Canada Post Strike

*Canada Post is back to full operations as of Dec 19, 2024*
Please allow for delays with any orders currently in the system with Canada Post as the backlog is cleared.

As a courtesy to our valued customers, we will offer a full refund if your order was a gift, that was stuck with Canada Post and did not arrive in time for Christmas. Once the order is delivered it will have to be returned to us before a refund can be processed.

Thank you for your patience and understanding!

Once your order is placed, we aim to process it within 24-72 hours. These times may be longer than usual during launches or sale periods, up to 7-10 business days depending on volume.

Please expect between 7-14 business days for standard shipping within North America, 8-21 business days for International destinations.

All shipping times are estimates, and not guarantees. All orders are placed & processed via a secure payment gateway.
All orders are shipped from Vancouver, B.C.

US orders ship via USPS.
We have partnered with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the rare case that your order never arrives, you can easily file a claim with Route and receive a replacement or be fully reimbursed.
By deselecting package protection, Parade Organics is not liable for lost, stolen items, or items damaged while in transit.
*Claims for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.

Within Canada:
We offer free shipping within Canada for orders above $49. Orders below the $49 cutoff are subject to carrier-calculated shipping rates based on the weight and destination. Shipping cutoff is calculated from your subtotal - after discounts and before taxes.
Carrier options include Canada Post and UPS.
*Please allow 1-2 business day to process before shipping. Up to 7 business days during launches and sales.

*All shipping times are estimates, and not guarantees.

Local Pickup:
We offer FREE LOCAL PICK UP at our Office/Outlet in Vancouver at 1668 W 2nd Ave. If you'd like to pickup an order, select 'Pickup in store' as the delivery option at checkout. Orders are usually ready within 2-3 business days. You will receive an email when your order is ready for pick up.
Pickup hours are 10-4 Monday - Friday. Closed on weekends and public holidays.

*If you'd like to pickup on another day, or from another location, please email us at help@parade.ca

United States:
We offer free shipping to the United States for orders over $49. Orders underneath the $49 cutoff are subject to a $5 flat rate shipping fee. Shipping cutoff is calculated from your subtotal - after discounts and before taxes.
*Please allow 1-2 business day to process before shipping. Up to 7 business days during launches and sales.

International:
We offer international shipping at a weight-based rate. The shipping rate will be calculated at checkout.
International orders may be subject to duty or customs fees. Parade is not responsible for fees associated with international shipments. All owing duties or customs must be paid by the parcel recipient.
Please email help@parade.ca if you would like to edit or cancel an order and we will try our best to catch it prior to shipping.

FOR SALE EVENTS we are unable to edit orders once placed. If you need to change any order details, we will cancel the order on your behalf so you can place a new order with updated info and/or styles.
Inventory Discrepancies

If for any reason, your selected merchandise is out of stock, we will inform you immediately via email. You will not be charged for any item that is out of stock, and we will remove and refund the item from your order.

If you have any questions regarding your order, please email us at help@parade.ca, and we will be happy to help you.
Local Pickup:
We offer FREE LOCAL PICK UP at our Office/Outlet in Vancouver at 1668 W 2nd Ave. If you'd like to pickup an order, select 'Pickup in store' as the delivery option at checkout. Orders are usually ready within 2-3 business days. You will receive an email when your order is ready for pick up.
Pickup hours are 10-4 Monday - Friday. Closed on weekends and public holidays.

*If you'd like to pickup on another day, or from another location, please email us at help@parade.ca