Returns and Exchanges

If you'd like to create a return from an online order, please visit our simple Returns & Exchanges form here :

Process my Return/Exchange

We are confident that you will be very happy with your Parade purchase, and we guarantee the quality of every Parade item. If you would like to exchange or refund your items for any reason, please follow the applicable instructions below. Sale or clearance items are Final Sale.

 

Returning Online Purchases:

Online return processing is accepted within 14 days of delivery.  All returned items must be in new condition; unwashed and unworn, with tags attached (or in original packaging), and without stains.

Your return must be accompanied by a receipt or order number and your name. We will issue you a refund or store credit on your return, however original shipping and handling charges are non-refundable. Customers are responsible for shipping costs of returning products, but we will cover shipping back to you if you’d like to exchange your item.

If you have an unwashed, unworn item with tags but no order number or receipt, or if it's outside of the 14 day return period (up to a period of 30 days after purchase), we will provide a store credit at the last listed sale price.

We recommend shipping returns with a trackable service and keeping your tracking number on file. Lost items are the responsibility of the buyer.

Returns will be processed within two weeks of arrival at our headquarters. Please allow up to 10 days for refunds to be processed through your original form of payment. Payment processors’ refund times will vary.

Gift Returns:

We will accept gift returns within 30 days of purchase. If you would like to exchange a gift for a new item or store credit, please stop by one of our stores, or email help@parade.ca, with your gift receipt number and the item you wish to return. All other regular return policies apply.

Your return must be accompanied by a receipt, gift receipt, or order number, as well as your name and email. When returning via mail, customers are responsible for shipping costs of returning products, but we will cover shipping back to you if you’d like to exchange your item.

If you have an unwashed, unworn item with tags from the current season, but no order number or receipt, we will be able to provide a store credit at the last listed sale price.

Print and sizing variations:

All Parade clothing is hand sewn and printed, and variations may occur slightly with sizing or prints for this reason.  We think variations in print are part of the charm, and we hope you agree!  Please allow for up to 5% variation in sizing due to the nature of cutting and sewing clothing by hand.

Getting the right fit:

* We are not able to return washed or worn garments in regards to sizing issues.
All cotton shrinks - but organic cotton is not chemically treated, so will shrink slightly more than processed cotton.  We allow for this in our designs, so our garments may look larger than non-organic garments before you wash them. Please ensure that you've checked our size chart, as babies do come in all sizes and age is just a guide. If in between, we always recommend sizing up.

Flawed or Defective Purchases: 

We guarantee the quality of our garments, and will be happy to provide replacements for any pieces with manufacturing flaws or defects within 30 days of purchase. If you have a flawed or defective garment, please complete the form linked below. We aim to get back to you within 1-2 business days. Thank you for your understanding!

Report a Defect or Flaw

This guarantee does not apply to reasonable or expected wear from washing or day to day use - the way garments are worn varies between users and is not within our control.

Our garments are made from 100% organic cotton, which is more durable than conventional cotton, however is a natural fiber and still prone to break down from external forces. Knees and elbows are not reinforced, and will wear when in repeated contact with rough surfaces - for example, during the crawling stage.  Interlock cotton may wear in the knees if baby is crawling on hard surfaces.  During this time it is recommended to use kneepads or legwarmers or something similar over the knees to protect your cotton garments.

Returning In-Store Purchases:

If you'd like to make a return from an in-store purchase, please bring the items you wish to return to one of our locations along with your receipt, and one of our team members will process your return.

In-Store returns are accepted within 30 days of purchase, on unwashed and unworn items. Your return must be accompanied by a receipt or order number.  Please note, we can exchange the items or provide a store credit for your return, however we do not offer cash/credit refunds for in-store purchases.

If you have any questions or concerns, please email us at help@parade.ca and we will get back to you as soon as we can.